Service level agreements
By default, all Demyst Services made available to clients are subject to these Service Level Agreements (SLAs).
If a Service Level is not explicitly defined below, then the Service Level Target is assumed to be at "Best Effort Basis".
Target Demyst platform availability: 99.9%
Severity * | Metric * * & Target |
---|---|
N/A | Availability |
Critical |
|
Urgent |
|
High |
|
Normal |
|
Low |
|
*As defined in the Severity Levels Definition section.
**As defined in the Service Level Metrics Definition section
Updated 11 days ago