Demyst Platform services

Demyst Platform Service	Essential	Down Definition	Impaired Definition
Demyst - Customer Facing Portals	Yes	The production web portal cannot be reached via public internet - Standard http requests via a web browser consistently returns a 5xx Error over at least a 10 min period of time (Impacting all Customer Facing Portal Users)	A Customer Portal Feature does not work as explicitly described in the service specifications
Demyst - Staff Facing Portals	Yes	The production web portal cannot be reached via public internet - Standard http requests via a web browser consistently returns a 5xx Error over at least a 10 min period of time (Impacting all Employee Facing Portal Users)	A Banker Portal Feature does not work as explicitly described in the service specifications
Demyst Platform - Data Access APIs	Yes	The production web service cannot be reached via public internet - Standard http requests issued programmatically (using a standard tool such as curl, postman or Demyst official CLIs, SDKs or Consoles) consistently returns a 5xx Error over at least a 10 min period of time (Impacting all Data Access API users)	A Data Access API does not work as explicitly described in the service specifications including material changes to delivered data
Demyst Platform - Asynchronous Data Workflows	Yes	Asynchronous delivery of raw, enriched and computed data to customer storage, warehousing or other analytical customer systems is not producing any output over at least a 48 hour window.	An Asynchronous Data Workflow does not work as explicitly described in the service specifications
Demyst Platform - Administration Consoles	No	The production Administrative Consoles cannot be reached via public internet - Standard http requests via a web browser consistently returns a 5xx Error over at least a 10 min period of time (Impacting all Administration Console Users)	An Administration console feature does not work as explicitly described in the service specifications